Shipping & Delivery

Orders generally take 2-5 business days to be created and shipped. All orders are shipped with tracking and you will receive your tracking number by email as soon as it’s available. If your order requires a new photo this will lengthen the production time.

We also send all customers a proof and ask for approval before printing. So the faster you approve, the faster we can ship.

Transit time estimates are shown below:

USA: 3-5 business days

Shipping prices vary per product. We will provide you a shipping estimate at checkout. We cannot ship to P.O. Boxes. We will email you to request a different shipping address if you provide a P.O. Box at checkout.

Shipping costs vary per product and sometimes we offer free shipping based on the order amount. We will provide you a shipping estimate at checkout.

In most cases, items will be packaged together. However, depending on what you ordered, we may need to send them in separate packages.

Please email our support team and we will help track it down.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more.

Problems With Your Order

In the rare event that your product or order arrives damaged, please reach out and we will make things right. Follow these simple steps.

  1. Email support@customwrappingpapers.com
  2. Please include your name, email and order number if you have it.
  3. Please provide us with images of the damaged product.

In the rare event that your order is not delivered to the right address or goes missing, please reach out to us and we will make things right.

  1. Check with your neighbors to see if it was left with them. Have a doorbell camera? Check and see if the delivery was attempted.
  2. Contact us via email. Please include your name, email, phone and order number. Include any info you think might be relevant.
  3. We will contact the carrier to find out what happened.
  4. We will email you some options (i.e. Send a reprint or provide you with a refund)

Refunds & Returns

Once your order has been received, we cannot make any changes.

Due to the custom nature of our products and fast turnaround times by our amazing artists, we do not offer refunds. Once we get started on your proof, we can not issue a refund.